We are taking all necessary precautions to ensure everyone’s safety and peace of mind when ordering online. We're now offering free standard delivery on orders $249 or over, along with an easy, extended return period of 100 days.
Our goal is to ensure complete satisfaction with our products. Please follow the relevant procedure below should you wish to return your purchase.
We will replace any goods that arrive faulty or damaged (as per our website terms and conditions).
You must notify our Customer Service team within 7 days of receipt and they will arrange for return of the goods in an appropriate manner.
Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund. It is against the law to post broken glass or ceramics - please do not send back.
Change of Mind
We endeavour to include detailed product descriptions and images on our website to help you make the right purchase decision online. In the event that the product doesn’t meet your expectations after it arrives, we will refund the cost of that product within 30 days, as long as it is returned to us in its original and saleable condition including the packaging in its original condition within 7 days of receipt (Please Note: this has now being extended to 100 days for piece of mind in these unprecedented times). Any delivery costs to the original order will not be refunded unless the item is faulty or broken. If you change your mind about the products you have ordered you will be responsible for the cost of returning those items to us.
Any delivery and gift wrap cost to the original order will not be refunded unless the item is faulty or broken.
Personalised/engraved purchases are customised to your specifications and may not be changed, cancelled, returned, exchanged or refunded, unless the item is faulty or broken.
To return your product, please post to:
Customer Service Returns Department
5 William Dean St
Your statutory rights will not be affected.
Important – when returning goods to us please ensure you obtain a certificate of postage, available from the Post Office, free of charge. Please note this does not insure against loss in the post.